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BK 21

Lufthansa City Center Global Travel

Telephone: +55 31 / 31948484
Fax:
+55 31 / 32840155
Email:
bk21@bk21.com.br

Rua Paraíba, 1323, 11º andar,
30130-141 Belo Horizonte
Brazil

Welcome to Lufthansa City Center Business Travel!
At Lufthansa City Center Business Travel, you will enjoy the personal attention of an owner-operated travel agency, while benefiting from the many advantages of an international travel agency network. Our offers and services are specially tailored to meet your needs. Every staff member has the expertise and the passion for their work to provide you with tailor-made solutions and the service that goes with them.
Lufthansa City Center Business Travel agencies are certified in accordance with the quality standard DIN EN ISO 9001:2008. This way all necessary measures and procedures for the effective implementation of our quality policies are laid down in binding form.

However, not just the quality of our services, but also their efficiency guides our work. For this reason we place great importance on our products‘ sustainability and strive to use environmental resources with great care.

International travel agency network – a strong partner
With approximately 650 branches in more than 80 countries, Lufthansa City Center is represented in important cities around the world. In its domestic market in Germany, it has an extensive network of 300 agencies and airport offices employing about 2,500 staff – worldwide, Lufthansa City Center actually has more than 5,000 employees. Since it was founded in 1991, the network of Lufthansa City Center travel agencies has become one of the fastest growing travel agency organisations in the world.

Owner-operated travel agencies – a comforting feeling
Enjoy the benefits of an owner-operated network of travel agencies: fast decision-making processes and a clear customer focus make even a company as large as this a place in which the personal needs of every individual can be met. Even changes to a trip at short notice are not a problem and will be organised quickly and flexibly.

Personal service – right by your side
Business is about people engaging with people, rather than company to company. So when you call a Lufthansa City Center travel agency, you are not dealing with an anonymous call center, but with the members of your personal service team. Our staff make it their business to know you and your choice of wishes, destinations, policies and invoicing arrangements.

Professional contacts – always there for you
Highly qualified and motivated employees are the key to the success of Lufthansa City Center. That’s why we nurture personal professional and managerial competence in our staff, from trainee to executive, through regular seminars and training courses. The professional development programmes are continually updated, taking into account new developments in the world of business travel and the changing needs of corporate clients. This dedication that we show in terms of our employees’ professional development results in a low level of staff fluctuation, ensuring you familiar contacts and giving you better performance efficiency.